Elizabeth Weber

481 E 670 N

Tooele, UT 84074

(435) 849-6273

tynalia13@gmail.com

 

Objective:

 

To obtain a full-time position where I can further my knowledge and provide excellent service.

 

Education:

 

High School Diploma from Ben Lomond High School in Ogden Utah 1998

 

Certifications/Qualifications:

 

v      2 years experience in Mortgage Servicing/Processing

v      16 Years of Customer Service, Hard Work and Analyzing to Resolve Issues

v      16 Years of computer experience including Windows and Microsoft Office Suite

 

Additional Skills and Accomplishments:

 

Ø      Specialized work in Action Response Team at Select Portfolio Servicing

Ø      Assisted in developing QA at NPEC

Ø      Multiple “Power to Please” awards for service at Verizon Wireless

 

 

Work Experience

 

Select Portfolio Servicing in, Action Response Team, LSRII, SLC UT, July 2012 – Current

LSRII (Loan Servicing Rep II) . Follow up on Single Point of Contact assigned accounts to follow through with bringing accounts current through workout review or liquidation and collecting payments.   Assist Underwriters in obtaining final closing documentation for liquidating files. Make contact with borrower on files when funds are received and cannot be appllied. Other opportunities include working with borrowers  to defer payments in case of natural disaster or severe illness.

 

NPEC, Quality Assurance , Draper UT, March 2011-June 2012

Worked with all department heads to create Quality Assurance Call Monitoring requirements and implemented the program. Coached and trained agents on a weekly basis for Collections, Customer Loyalty, Data Entry, Retention, and Technical Support. Worked all call types as over flow calls when needed for support to assist. Audited accounts to be in compliance with all legally required surveys and correct data from the time of account creation.

 

Verizon Wireless, Technical Support Coordinator, SLC UT, August 08-Feb 2011

Resolved concerns regarding billing, device, and network related issues. Trouble shooting involved both mobile devices and mobile hotspots.  If no resolution could be determined on call I entered remedy tickets via ACSS for internal departments to access and work on resolution. Escalated as needed and followed up with customers to ensure outcome resolved their issue.